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Frequently Asked Questions
Our products are non-toxic and safe for kids & pets. Our main cleaning solution is a citrus-based cleaner—ideal for carpet cleaning and upholstery cleaning. We use mild deodorizers, an enzyme-based pretreatment, and water.
Most appointments take between 60-120 minutes, including equipment load-in and load-out. We send 2 technicians to some jobs, which helps us stay on schedule.
Yes! We offer pet enzyme treatment to neutralize any problem areas. We also offer several kinds of deodorizer to attack problem odors.
Dry time is affected by humidity, soiling level, temperature and air flow. It can take anywhere between 4-16 hours for the carpet to completely dry. Using fans and turning your HVAC system on can help accelerate drying time.
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Premier Carpet Service at (847) 847-2003 as soon as possible.
Our price includes treating for spots, using rotary scrubber machine for maximum agitation, moving furniture, and our 100% GUARANTEE. There are no hidden fees or additional charges. We never sub-contract, so our technicians are always properly trained.